Technical Admin (Onsite in Holland, OH)

Velocity Manufacturing Solutions Corporation•Holland, OH

5d•Onsite

About The Position

Velocity is seeking a Technical Admin. The Technical Administrator role requires strong multitasking skills and the ability to manage multiple technician jobs simultaneously through both phone and chat support channels. This is an on-site position at our Velocity Headquarters in Holland, OH. Must be able to work the following shifts listed below: 8:00 AM – 4:30 PM - Off Su, Tu; 8:00 AM – 4:30 PM - Off Su, W; 8:00 AM – 4:30 PM - Off Su, Th; 12:30 PM – 9:00 PM - Off Su, Sa; 12:30 PM – 9:00 PM - Off Su, Th; 12:30 PM – 9:00 PM - Off Su, Tu; 12:30 PM – 9:00 PM - Off Su, W; 3:30 PM – 12:00 AM - Off Su, Tu; 3:30 PM – 12:00 AM - Off Su, Th. Also, the ideal candidate must be able to train onsite for 1 week M-F from 9am-5:30pm EST. Upon successful completion of training, you will transition to your assigned work schedule.

Requirements

High school diploma
1+ years computer experience required.
Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members.
Demonstrated ability to work in a fast-paced, customer-centric environment.
Proficient in MC Office applications with specific emphasis on Excel and Outlook.
Intermediate knowledge of Windows.
Ability to learn and understand custom software systems/portals and other online tools.
Strong organizational and analytical skills with attention to detail.
Strong communication, presentation, and interpersonal skills.
Strong attention to detail and analytical ability to problem solve.
Self-starter and can work well independently as well as with others on a team.
Ability to manage and prioritize multiple tasks and projects with a sense of urgency.
Ability to remain calm in stressful situations.

Nice To Haves

CompTIA A+ certification preferred but not required.

Responsibilities

Supporting and troubleshooting printer-related issues.
Maintaining constant communication with technicians, field operations, and internal support teams.
Managing multiple active jobs at the same time while ensuring timely updates and resolution progress.
Providing clear and accurate documentation on all job activities, troubleshooting steps, and outcomes.
Following up with technicians to ensure issues are progressing appropriately and to remove any roadblocks.
Coordinating with various teams to ensure efficient dispatching, communication, and customer support.
Monitoring job status, prioritizing workload, and ensuring critical issues receive prompt attention.
Acting as a central point of contact between technicians and support teams to drive successful job completion.