Technical Account Specialist - Isolation Valves

Puffer-Sweiven•Houston, TX

About The Position

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include Process Control & Safety Systems, Control Valves & Regulators, Isolation Valves & Actuation, Oil & Gas Automation, Reliability Solutions & Services, Pressure Management, Specialty Pumps & Rotating Equipment, Instrumentation, and Maintenance & Repair Services.

Requirements

Bachelor’s degree preferred, or combination of applicable technical education and experience in a customer service environment.
Strong Knowledge of various Isolation Valve offerings, sizing and selecting the proper actuation products and strong understanding of the chemical/petroleum refining industry.
3-5+ plus years Inside Sales experience in an industrial sales environment, preferably selling/servicing isolation valves, which includes direct customer interface and customer service.
Experience with Salesforce, MS Office including MS Word and Excel.
Excellent telephone and writing skills.
Strong information management skills, including personal computer skills.
Good written and verbal communication skills and demonstrated ability to communicate and coordinate with a cross section of other employees, principals and customers.
Experience sizing pneumatic and electric actuators for isolation valves.
Experience sizing/selecting controls for pneumatic panels.
Strong customer service skills, including the ability to build rapport and trust with customers and other employees. Strong interpersonal skills.
Strong selling skills.
Demonstrated ability to develop price quotations for products. Good Math Skills.
Good conflict resolution and problem solving skills.
Good self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
Good Follow-through skills to include follow up on quotes and customer satisfaction.
Strong Multi-Tasking skills.
Solid Mechanical Aptitude.

Responsibilities

Assists the customer in buying Isolation valve decisions through solid commercial knowledge, strong technical knowledge and customer support experience.
Determines selling price of equipment and services available from the Company by utilizing manufacturer supplied tools as well as Company business systems.
Interacts with customers on a day-to-day basis by telephone and email.
Maintains contact with customers using proactive calling and follow-up.
Communicates with customers over the phone. Provides customers with product information, coordinating follow-up activities and documenting customer information in the sales database.
Conducts customer needs assessments, identifies opportunities, and provides solutions.
Creates, maintains and follow-up on quotes achieving a high conversion rate to actual orders.
Maintains and updates annual agreements with assigned customer base.
Enters orders, checks delivery status, expedites orders for clients and develops customer relationships.
Keeps abreast of all products presented and services performed by the Company.
Works closely with Accounts Receivables to ensure timely payments.
Ensures correct technical solutions are offered to the customers by consulting with the Isolation Valve Specialist for the most difficult applications.
Performs related duties as required.