External Job Board

Vultr

18h • $80,000 - $100,000

About The Position

The CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings.
You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.

Requirements

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
• Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
• Experience with containerization, CI/CD pipelines, and observability tooling.
• Significant hands on Kubernetes experience.
• Ability to translate customer needs into actionable recommendations.
• Excellent communication, relationship-building, and executive presentation skills.

Nice To Haves

• Experience with IaaS pricing, billing, and usage optimization is a plus.

Responsibilities

• Customer Onboarding & Architecture Guidance
• Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
• Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
• Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.
• Technical Relationship Ownership
• Serve as the primary post-sales technical point of contact for assigned accounts.
• Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
• Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).
• Issue Management & Escalations
• Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
• Identify systemic issues and advocate for customers in cross-functional conversations.
• Document incident reviews and communicate root cause, corrective actions, and preventative plans.
• Account Growth & Adoption
• Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
• Partner with Sales to support expansion cycles with technical insights and validation.
• Monitor utilization patterns and proactively recommend optimizations.
• Customer Advocacy & Product Feedback
• Provide structured feedback to Product teams on compute, storage, and networking capabilities.
• Participate in beta programs with customers.

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed