Technical Account Manager (DE Track)

CelerData•Menlo Park, CA

18h

About The Position

We are seeking an experienced Technical Account Manager (TAM) to serve as the primary technical point of contact for our most strategic customers. In this role, you’ll blend deep product expertise with proactive relationship management—guiding customers through onboarding, adoption, optimization, and expansion of CelerData. Sitting at the intersection of Solutions Architecture, Technical Support, and Customer Success, you’ll act as a trusted advisor who ensures customers maximize the value of their CelerData investment while feeding critical insights back to our product and engineering teams.

Requirements

3+ years as a Data Engineer, Data Infra Engineer, or Database Administrator.
Hands-on experience with OLAP workloads, query optimization, and data modeling (e.g., star schema, snowflake schema).
Proficiency in SQL.
Strong understanding of distributed data processing system theory and cluster management.
Familiarity with at least one public cloud platform (AWS, GCP, Azure).
Ability to read logs, analyze query profiles, and troubleshoot performance issues in production environments.
Proven ability to distill complex technical concepts into clear, compelling narratives for diverse stakeholders, from engineers to C-level executives.
Strong written communication for producing reports, runbooks, and executive summaries.
Adept at diagnosing and resolving complex technical challenges in production environments.
Comfortable working under pressure during customer-critical incidents.
Experience building long-term, trust-based relationships with enterprise customers.
A track record of driving customer satisfaction, retention, and expansion through technical excellence.
A driven, inquisitive mindset—eager to learn the intricacies of CelerData’s product, tackle tough customer challenges, and continuously grow, even if starting with less experience in specific areas.

Nice To Haves

Knowledge of BI tools (e.g., Tableau, Looker, Apache Superset).
Experience with streaming processing systems (Kafka, Redpanda, Flink, etc.).
Familiarity with infrastructure-as-code tools (Terraform, CloudFormation) and container orchestration (Kubernetes).
Prior experience with StarRocks or similar MPP analytical databases (ClickHouse, Druid, Presto/Trino).

Responsibilities

Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives.
Provide tailored recommendations on cluster configuration, query optimization, schema design, and security best practices.
Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning.
Drive product adoption by ensuring customers leverage CelerData’s full capabilities.
Conduct regular health checks and performance reviews of customer environments.
Proactively identify bottlenecks, capacity risks, and optimization opportunities, delivering actionable reports and tuning recommendations.
Serve as the escalation point for complex technical issues, collaborating with Support Engineering and R&D to drive swift resolution.
Own the communication loop with the customer throughout any incident or production issue.
Act as the voice of the customer within CelerData, synthesizing technical feedback, feature requests, and pain points into actionable insights for Product and Engineering.
Partner with Sales and Customer Success to support renewals, expansions, and upsell opportunities.
Create and maintain account-specific runbooks, architecture diagrams, and best-practice guides.
Contribute to internal and external knowledge bases, blog posts, and community resources to scale customer enablement.