Technical Account Manager

Chooch•San Mateo, CA

1d•Remote

About The Position

We are looking for a Technical Account Manager to join our team at Chooch, a leader in enterprise computer vision AI. This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch’s AI Vision platform. The Technical Account Manager will serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination. This role combines project management, customer communication, and support ticket ownership. You will work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long-term success with Chooch’s solutions. This role requires someone who is highly organized, customer-focused, technically fluent, and comfortable managing multiple priorities at once. The ideal candidate can communicate clearly with both technical and non-technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.

Requirements

Experience in technical account management, customer success, project management, technical support, or solutions delivery
Strong written and verbal communication skills
Experience managing customer projects, timelines, and deliverables
Familiarity with support ticketing systems such as Jira, Airtable, Zendesk, or similar tools
Strong problem-solving and troubleshooting skills
Ability to work independently and as part of a team
Strong organizational and interpersonal skills
Ability to communicate effectively with both technical and non-technical stakeholders
Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent experience

Nice To Haves

Experience in technical account management, project management, enterprise SaaS, AI, machine learning, or computer vision
Strong customer-facing communication skills with the ability to manage both technical and non-technical conversations
Familiarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systems
Ability to gather technical details from customers and translate them into actionable internal tasks
Ability to work independently and cross-functionally in a fast-paced remote environment
Comfort coordinating between customers, solutions engineering, product, and engineering teams
Familiarity with APIs, cloud platforms, deployment workflows, or technical software implementations
Experience supporting enterprise customers in industries such as healthcare, manufacturing, retail, or security
Understanding of customer onboarding, escalation management, and post-deployment support processes
Experience working with globally distributed teams and customers
Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience
Customer Relationship Management

Responsibilities

Serve as a primary point of contact for assigned Chooch customers during onboarding, deployment, and ongoing account support
Build trusted relationships with customer stakeholders and maintain clear, professional communication throughout the customer lifecycle
Lead regular customer meetings, project updates, follow-ups, and status reviews
Understand customer goals, deployment requirements, and business priorities, and ensure alignment with internal teams
Help customers navigate questions related to platform usage, implementation progress, and issue resolution
Manage customer-facing projects from kickoff through launch and post-deployment follow-up
Track project plans, milestones, timelines, deliverables, dependencies, and risks
Coordinate with internal teams including solutions engineering, machine learning, product, and support
Ensure action items are documented, assigned, and completed on time
Proactively identify project risks, delays, or blockers and help drive resolution
Maintain visibility across multiple customer accounts and internal workstreams simultaneously
Oversee support tickets and customer-reported issues for assigned accounts
Help triage incoming requests, gather relevant technical and business context, and route issues appropriately
Track customer issues from intake through resolution, ensuring timely updates and strong follow-through
Coordinate escalations with engineering and product teams when needed
Help identify recurring support themes, product pain points, and process gaps to improve customer experience over time
Ensure customers feel informed, supported, and confident when issues arise
Work closely with Chooch’s internal teams to align customer needs with technical execution
Translate customer feedback into meaningful insights for product, engineering, and solutions teams
Support internal process improvement by helping refine project workflows, escalation paths, and customer communication practices
Contribute to a high-quality customer experience that supports retention, adoption, and long-term account growth