Technical Account Manager - Water Treatment Field Work - 5+ Years of Experience

Tower Water•New York, NY

20h•Hybrid

About The Position

A mid-size local water treatment company is looking for a professional person to manage accounts in the New York City Metropolitan Area. Your role will include training with a certified professional, scheduling and setting work priorities, evaluating and scheduling service for Fortune 500 Accounts, and interfacing with building personnel, general contractors, and project managers to identify concerns and maintain good customer relations. You will be the key point of contact for the customer, resolving issues and complaints to their satisfaction, and providing water treatment expertise to answer questions. You will also ensure that material and equipment are ordered and shipped for clients, schedule service visits to prevent downtime of the water treatment program, monitor the efficiency and quality control of the water treatment program, and generate reports on all services, inventory, and concerns. These reports will be reviewed with management. Obtaining and maintaining all required training and certifications related to water treatment service is also a key part of this role.

Requirements

7G license or pesticide applicators licenses equivalent required
Mechanical aptitude; able to learn to use, maintain, and understand equipment and system
Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE
Decision making ability
Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
Water Treatment Service Experience preferred
Flexible work hours, including late hours and weekends, but most work takes place during business hours
Valid Driver’s License
Excellent interpersonal and organization skills, able to maintain and keep information confidential
Must be able to meet deadlines and report information timely and accurately
Computer and time management skills
Ability to work with all levels within the organization
Great customer services skills with a can-do attitude
Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
Ability to attend quarterly in-person staff meetings in New Jersey
Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
Experience navigating NYC highly preferred

Responsibilities

Training with a certified professional
Scheduling and setting work priorities
Evaluating and scheduling service for Fortune 500 Accounts
Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations
Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions
Ensure that material and equipment are ordered and shipped for clients
Schedule service visits to ensure against down time of water treatment program
Monitor efficiency and quality control of water treatment program
Generate reports on all services, inventory, and concerns
Review reports with management
Obtain and maintain all required training and certifications related to water treatment service

Benefits

Competitive Salary: Salary range starting at $50K to $60K based on experience, valid certifications and training. After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential.
Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.
401K (with employer matching up to 4%)
Accrued PTO and paid holidays
Generous employer contribution towards health benefits costs
Employer paid life insurance, with additional options
Employer paid supplemental short term disability insurance
Pretax benefit options
We provide all tools required to perform duties including work computer and cell phone
All costs associated for professional certifications are paid by the company
Professional development and growth, and quarterly performance conversations