Technical Account Manager

Ntiva, Inc.•Leawood, KS

9d•$86,000 - $100,000•Hybrid

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! How you’ll make an Impact As the Technical Account Manager (TAM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.

Requirements

2-5 years of Client Services/Client facing experience (in IT industry, preferred)
Experience working in a cross functional team
Superior people skills; client service and people oriented
Ability to communicate and cooperate with various departments in order to obtain information needed
Ability to work under pressure, while maintaining a tactful and professional demeanor
Strong problem-solving capabilities
Highly organized and strong time management skills
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Nice To Haves

Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
Experience with ConnectWise family of products or similar service management system is preferred
Familiarity with technology, specifically network/system services

Responsibilities

Manage approximately $2M in yearly recurring revenue
Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
Communicate new product and service offerings to clients
Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
On-board new clients while collaborating with the new business development team
Work with the solution architect team to effectively scope client projects
Identify clients who are at risk and develop retention strategies
Manage a large client load
Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
Review client invoices monthly and work with finance department on any needed changes
Engage with client’s who have 60+ day past due balances
Other duties as assigned

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent