Technical Account Manager

Regis HR Group•Jacksonville, FL

3d•Hybrid

About The Position

We are seeking a Technical Account Manager (TAM) to serve as the primary point of contact for our clients across the Jacksonville market. This role blends client relationship management, technical advisory, and revenue growth, making it ideal for someone who can speak both business and technology fluently. As a TAM, you will own a portfolio of client accounts and act as their trusted advisor, ensuring their IT environment is secure, optimized, and aligned with their business goals. You will work closely with engineering, leadership, and clients to deliver strategic guidance, oversee service delivery, and identify opportunities to enhance the client’s technology stack. This is a full-time hybrid role based in Jacksonville, FL, with a mix of on-site client visits, office collaboration, and remote work flexibility.

Requirements

3+ years of experience in account management, technical account management, or MSP environments
Strong background in technical support and troubleshooting (Microsoft 365, networking, endpoints, security)
Proven ability to manage multiple client relationships simultaneously
Experience identifying and closing technology-driven sales opportunities
Excellent communication skills with the ability to engage both technical and non-technical audiences
Highly organized with strong project management and prioritization skills
Ability to work independently in a hybrid/remote environment

Nice To Haves

Experience working within a Managed Services Provider (MSP)
Familiarity with tools such as RMM, PSA systems (e.g., Ninja, Halo), and ticketing platforms
Knowledge of cybersecurity frameworks (CIS, NIST) and best practices
Bachelor’s degree in Computer Science, Information Technology, or related field
Microsoft certifications (e.g., Modern Desktop, Azure, Security)
CompTIA A+, Network+, or Security+
ITIL or similar service management certifications

Responsibilities

Serve as the primary point of contact for assigned clients
Build strong, long-term relationships with business stakeholders and decision-makers
Lead monthly/quarterly business reviews (QBRs) to present performance, risks, and strategic recommendations
Translate technical concepts into clear business outcomes and ROI
Develop a deep understanding of each client’s IT environment, including Microsoft 365, Azure, networking, and security stack
Provide proactive recommendations to improve security posture, performance, and scalability
Partner with internal engineering teams to ensure successful delivery of projects and support services
Act as an escalation point for complex technical issues and client concerns
Monitor account health, including ticket trends, SLA performance, and recurring issues
Ensure clients are receiving consistent, high-quality service aligned with contractual commitments
Identify gaps in service delivery and drive continuous improvement
Identify and develop upsell and cross-sell opportunities (e.g., cybersecurity, cloud, compliance, backup, ITDR)
Present solutions aligned to client risk, compliance requirements, and business objectives
Collaborate with sales and leadership on proposals, SOWs, and account expansion strategy
Assist in planning and coordinating client projects, including migrations, upgrades, and security initiatives
Ensure clear communication of timelines, expectations, and outcomes
Keep stakeholders informed throughout project lifecycles