Technical Account Manager

Baxter International Inc. • Raleigh, NC

2d • $80,000 - $110,000 • Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role: The Technical Account Manager will be responsible for onsite management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Hillrom teams in order to provide best in class service to our users. Hillrom offers cutting edge mobile communication strategies to the country’s top healthcare providers. Our products support continuous efforts to improve patient care and increase caregiver productivity using the latest mobile devices. This is a full-time onsite role.

Requirements

• Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role.
• Must possess excellent interpersonal and communication skills and be comfortable working with frontline nursing, physicians and point of care support services staff.
• Must have experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions.
• General knowledge of systems integration workflow capabilities, requirements and protocols.
• General knowledge of wireless communication systems and protocols.
• Must possess adequate organizational skills to determine workload priorities and schedules with a service-oriented mindset.
• Self-driven and proactive in determining areas of need for increase satisfaction.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Develop deep expertise in the Care Communications solution, including technical architecture, product offerings, and support processes
• Serve as the primary onsite subject matter expert for the assigned hospital, supporting adoption, satisfaction, retention, and renewal
• Build and maintain strong, long‑term relationships with end users and key stakeholders, acting as a trusted partner and escalation point per SLA
• Support Care Communications deployments through coordination, communication, provisioning, and collaboration with cross‑functional Hillrom teams
• Provide multi‑channel technical support and troubleshooting (onsite, phone, email, IM), including issue replication, log review, and documentation
• Administer system and device management, including the Web Admin portal, directories, and smartphone MDM processes
• Track, trend, and resolve issues while identifying process improvements and best practices to reduce escalations
• Deliver training, support upgrades and testing, and assist with additional Voalte projects as needed, including required travel during onboarding

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees