Technical Account Manager

Adelaide

5h • Hybrid

About The Position

This position reports to the Senior Director of Analytics and Technical Account Management; it works to standardize and automate analytical processes. In this role, you will join a team that partners closely with advertisers, agencies, publishers, and internal Product and Engineering teams to ensure accurate campaign setup, measurement, and ongoing support. You’ll be responsible for managing ad trafficking and integrations, troubleshooting live trackers, and supporting data preparation and analysis to improve measurement fidelity. Day-to-day activities will include campaign setup and QA, issue resolution, Excel- and Looker-based data exploration, and client-facing technical support. An important part of our culture is continuing education and the open sharing of ideas. We offer access to a broad network of investors and advisors, mentorship from executives with decades of experience in adtech and media, regular internal knowledge-sharing sessions, and an education budget to support ongoing professional growth and development. Specifically, in this role, you will gain a deep understanding of attention metrics and media quality measurement, work alongside Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams, and learn how business units collaborate by working within a transparent, cross-functional environment.

Requirements

• 1–3 years of experience in Ad Operations, Media Analytics, or a related field
• Troubleshooting – Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels
• Excel Expertise – command of Excel, including pivot tables, lookup functions, and formula-based analysis to support data exploration and reporting tasks
• Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows
• Communication & Collaboration - Excellent interpersonal skills with experience working cross-functionally; ability to translate technical concepts for non-technical audiences and deliver training/support
• Educational Background & Experience - Bachelor’s degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills.

Responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML
• Analyzing granular measurement based data to help improve upon our tracker development and implementation
• Excel and Looker to explore, clean, and filter data in preparation for analysis
• Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric
• Stay updated on the latest developments and best practices in the digital media industry

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee development & wellness stipend
• Holiday break
• Volunteer time off
• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan
• Remote-first environment
• New York office access
• Access to available WeWork spaces

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level