Technical Account Manager

Arch Systems • Palo Alto, CA

2d • $115,000 - $155,000 • Remote

About The Position

Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. Candidates must be based in the United States and hold U.S. citizenship. If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you!

Requirements

• 3–5 years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfaction
• Bachelor's degree or equivalent
• Experience with project management methodologies
• Technical proficiency with Python, database queries, and API usage
• Strong analytical skills, with experience drawing insights from large data sets
• Excellent organizational skills and attention to detail
• Strong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneously
• Cultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas
• U.S. citizenship
• Based in the United States

Nice To Haves

• Experience supporting government, defense, or highly regulated industry customers
• Experience working with GovCloud environments
• Experience working in or supporting manufacturing operations teams
• Experience in Network and/or IoT applications
• Advanced experience with scripting, Python, and complex database queries
• Strong project management experience around solution deployments
• Training or instructional experience with customers or internal teams

Responsibilities

• Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs
• Own projects across account management, program management, and professional services to improve customer satisfaction
• Track and coordinate technology deployments with customers and partners on a global scale
• Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions
• Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed

Benefits

• Equity ownership
• Comprehensive medical, dental, and vision coverage for employees and dependents
• Retirement contributions
• Additional programs that support wellbeing and professional development
• Non-qualified stock options (NQSOs) for international candidates hired through approved global employment partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree