Technical Account Manager (Remote)

Atmosera•Portland, OR

57d•$135,000 - $150,000•Remote

About The Position

Atmosera empowers businesses to Redefine Possible with Modern Technology and Human Expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value. We are looking for a Technical Account Manager (TAM) to join our Client Success Team and work with Atmosera's strategic ISV clients to build and maintain strong relationships and intentional growth. This is a high-profile client-facing role requiring strong relationship management skills and technical acumen. The Technical Account Manager will work with strategic clients to support their technical and operational requirements while astutely and proactively identifying their needs and mapping those requirements to Atmosera's solutions. In addition, the role requires the ability to work well with internal operational and professional service teams to ensure timely delivery of operational support and / or deployment activities. This role will advocate on behalf of the client to internal Atmosera teams as well as educate clients on Atmosera services and technical solutions. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

Requirements

Must be highly motivated and transparent to clients through regular meetings and calls
Proven experience driving retention and revenue expansion
Embrace and respond well to change in a dynamic, fast paced environment and can work in with high levels of ambiguity
4+ years of client facing experience in a services role, preferably with a SaaS or consulting company
Strong understanding of cloud infrastructure technology, ideally Azure
Experience in solving client technical questions and inquiries
Critical thinking and problem solving skills
Excellent Communication skills with the ability to explain technical concepts in layperson terms
Able to make rational decisions under pressure
Strong project management skills
Must have a client first approach
Strong leadership skills which encourage confidence with clients
Skilled at empathizing with people to understand their needs and desires
Ability to convey a sense of urgency when servicing clients' needs

Nice To Haves

AZ-900 Preferred

Responsibilities

Manage a portfolio of strategic and growth level client accounts to foster long-term business relationships to derive maximum value from client's investment in Atmosera's solutions, map short-term and long-term client goals, and ultimately drive long-term, high client satisfaction.
Increase client satisfaction through regular meetings to understand business needs, technical objectives, communicate activity progress, and serve as technical liaison between client and Atmosera's operational and solution teams.
Drive additional revenue and retention within your assigned client portfolio
Understand and articulate the technical and business strategies and value roadmap for Atmosera's solutions as they relate to client needs.
Act as a client escalation point to drive resolution in a timely, proactive manner by involving the appropriate teams.
Identify risks to the client achieving their business goals and work with the appropriate Atmosera teams to mitigate risks.
Supervise customer health by monitoring and understanding Atmosera's solutions and by stewarding client happiness.
Act as a client advocate, driving cross-functional teams across our solution platform including Architecture, Professional Services, Sales, Finance, and Client Support.
Act as a technical expert and evangelist to train and upskill the technical aptitude of their cross functional teammates within Azure
Being the technical advisory resource to our client portfolio about Azure spend, optimizations
Provide clients with environmental intelligence and documentation utilizing Azure Dashboards and workbooks

Benefits

Competitive Salary
Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support.
Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary.
100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs.
Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.
Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave.
11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.
Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.
Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation.

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