Technical Account Manager: Advanced Materials

IMCD Group B.V.

4d • Hybrid

About The Position

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

Requirements

• Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.
• Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.
• Strong technical aptitude in relevant products/industry.
• Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
• Problem solving and analytical skills.
• Relationship management and interpersonal skills.
• Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
• Strong time management skills and the ability to prioritize work.

Nice To Haves

• Experience selling chemical or technical products.
• Experience with distribution sales.
• Experience with Salesforce.

Responsibilities

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting on a recurrent basis with key customers.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.
• Grows earnings per designated sales goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level