Technical Account Manager

Hidden Talent • Louisville, KY

5d • Hybrid

About The Position

Hidden Talent is recruiting on behalf of Advanced Business Solutions (ABS), a growing Managed Service Provider (MSP) headquartered in Louisville, Kentucky. Since 1995, ABS has earned an outstanding reputation by putting customer service first. Their philosophy is simple: technology is what they provide, but exceptional customer experiences are what set them apart. Due to continued growth, ABS is adding a Technical Account Manager (TAM) to its team. This is not a sales role. Instead, you'll become the trusted advisor for a portfolio of business clients, helping them align their technology investments with their long-term business goals while ensuring they receive an exceptional customer experience. This position is designed for someone who enjoys helping clients succeed through proactive planning rather than reactive support.

Requirements

• A relationship builder who communicates confidently with executives and business leaders
• Organized and capable of managing multiple priorities simultaneously
• Curious about technology and eager to continuously learn
• Comfortable balancing strategic conversations with operational details
• Collaborative and respected by teammates across multiple departments
• Proactive, dependable, and customer-focused
• 3-5 years of experience in Account Management, Customer Success, Client Relationship Management, or a similar customer-facing role
• Strong understanding of business technology solutions
• Excellent presentation and communication skills
• Strong organizational and problem-solving abilities
• Experience managing multiple client relationships simultaneously

Nice To Haves

• Experience working for a Managed Service Provider (MSP) is highly preferred
• Bachelor's degree in Business, Information Technology, or a related field is preferred.

Responsibilities

• Managing relationships with a portfolio of business clients
• Leading approximately two Quarterly Business Reviews (QBRs) each week, both virtually and in person
• Developing strategic technology roadmaps and budget recommendations
• Building relationships with executives and key decision-makers
• Coordinating with engineers and solution architects to ensure successful outcomes
• Monitoring client satisfaction and proactively resolving concerns
• Helping clients understand new technology opportunities and best practices
• Reviewing licensing, service agreements, and account information for accuracy
• Collaborating across departments to advocate for your clients
• Identifying opportunities to improve the overall client experience

Benefits

• Health, dental, and vision benefits
• 401(k)
• Paid Time Off
• Increased PTO based on tenure
• Paid holidays
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level