Technical Account Manager

Protecht Group•Atlanta, GA

About The Position

VISO TRUST is a venture-backed, high-growth B2B SaaS company transforming how enterprises manage third-party risk. Our AI-native platform replaces legacy, questionnaire-based TPRM processes by analyzing vendor artifacts directly, enabling organizations to perform faster, higher-confidence risk assessments at scale. Trusted by leading enterprises globally, we deliver faster assessment cycles, stronger vendor engagement, and real-time visibility into third- and fourth-party risk. As part of the Protecht Group, a global leader in risk management, we are redefining how modern security and risk teams operate. About You You are a customer-focused, technically savvy professional who thrives in fast-paced, high-growth environments. You take ownership of outcomes, build genuine relationships, and bring a consultative mindset to every customer interaction. You are equally comfortable engaging with senior stakeholders and working closely with technical teams, and you have a passion for helping customers realize measurable value from complex SaaS solutions. About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted advisor and strategic partner as they modernize and mature their third-party risk management programs. This is a highly cross-functional role where you will collaborate with Sales, Product, and Engineering while guiding customers through onboarding, adoption, and ongoing value realization.

Requirements

4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS
Experience working with enterprise customers and managing a portfolio of accounts
Strong understanding of cybersecurity, risk management, GRC or TPRM domains
Proven ability to build relationships with both technical users and executive stakeholders
Analytical mindset with the ability to translate data into actionable insights
Experience managing customer lifecycles, including renewals and expansion
Excellent communication, organization, and problem-solving skills
A proactive, ownership-driven approach in a dynamic environment

Responsibilities

Own the post-sale customer lifecycle for a portfolio of enterprise accounts
Build strong, trusted relationships across technical and executive stakeholders
Drive product adoption, engagement, and long-term customer success
Guide customers through onboarding, integrations, and ongoing service delivery
Identify and execute on renewal and expansion opportunities in partnership with Sales
Analyze usage data and customer trends to surface insights and optimization opportunities
Act as the voice of the customer by sharing feedback and influencing product direction
Manage support issues and coordinate with internal teams to ensure timely resolution
Position yourself as a trusted advisor in Cyber Risk and TPRM best practices