Technical Account Manager, Okta

Okta•Dallas, AR

12d•$128,000 - $160,000•Remote

About The Position

As a Technical Account Manager (TAM) for Okta’s Workforce Identity offering, you will serve as a trusted technical advisor and advocate for some of our largest customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience. This role is within the Strategic segment team, managing large enterprise organizations spanning across various industries. With a focus on strategic account alignment, broad deployment strategies, and fostering deep partnerships across multiple stakeholders.

Requirements

5+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
1+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
Solid understanding of one or more of the following: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Solid understanding of one or more of the following: Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
Solid understanding of one or more of the following: Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
Solid understanding of one or more of the following: SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
Solid understanding of one or more of the following: Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
Solid understanding of one or more of the following: Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
Strong problem-solving skills and the ability to manage escalations effectively.
Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
Ability to track and influence customer behavior and health metrics across a portfolio of accounts
BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required

Nice To Haves

Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)

Responsibilities

Build deep, long-lasting relationships with customers as their go-to technical advisor.
Provide expert guidance on implementing and optimizing Okta’s Workforce Identity solutions.
Collaborate with customers to design identity strategies aligned with their business objectives.
Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
Maintain focus on increasing subscription adoption, customer satisfaction, and retention
Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
Resolve technical challenges by coordinating with internal teams, including support and engineering.
Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
Serve as a thought leader, providing best practices, workshops, and training.