Technical Account Manager
Fiserv•Sunnyvale, CA
•Onsite
About The Position
As a Technical Account Manager (TAM), you will serve as the strategic technical architect for Fiserv’s Tier 1 global clients. You aren't just troubleshooting; you are bridging the gap between complex business requirements and our world-class payments infrastructure. You will be the "connective tissue" between the client’s engineering teams and Fiserv’s product engines, ensuring that our largest partners (including PayFacs and Marketplaces) scale with reliability and innovation.
Requirements
- 8+ years of experience in Technical Account Management, Solution Architecture, or Technical Implementations within the Payments or Fintech industry.
- Deep hands-on experience with Merchant Acquiring platforms, including a working knowledge of payment specs, ISO 8583, REST APIs, and SDKs.
- 8+ years of experience within the Fiserv ecosystem (Merchant Acquiring) OR equivalent experience at a major competitor (e.g., PayPal, Adyen, Stripe, Global Payments) with a focus on complex acquiring platforms.
- 3+ years in a client-facing technical leadership role, specifically gathering requirements for enterprise-level deployments.
- Expert understanding of POI/POS systems, card-not-present flows, and end-to-end payment processing.
Nice To Haves
- Direct experience with Payment Facilitator (PayFac) or Marketplace business models.
- Working knowledge of PCI-DSS, Card Brand Regulations, and KYC/AML compliance.
- Understanding of networking/connectivity architecture (Firewalls, TLS, Cloud integration).
Responsibilities
- Act as a subject matter expert for API/SDK integrations, gateways, and cloud-native payment flows, leading design conversations up to the C-suite and Senior Architect level.
- Own the technical relationship firm-wide, navigating Fiserv’s distributed technology stack to resolve bottlenecks and advocate for client-requested feature enhancements.
- Oversee all technical efforts for key accounts, providing high-level guidance during mission-critical events and ensuring SLA compliance.
- Conduct face-to-face discovery sessions with client stakeholders, vendors, and 3rd parties to future-proof their payment architectures.
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
