Technical Account Manager

Foundant + smartsimple

153d

About The Position

This role requires someone who thrives at the intersection of technology and relationship management—someone who can dive deep into technical details while never losing sight of the business outcomes that מאטter most to our clients. At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.

Requirements

5+ years of experience in technical support, solutions architecture, or technical account management roles.
Strong hands-on experience with low-code/no-code development platforms.
Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Proven track record of building trusted relationships with enterprise clients

Nice To Haves

Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce).
Background in B2B SaaS software development or systems administration.
Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices.
Understanding of security, compliance, and governance requirements in enterprise environments.
Professional certifications relevant to low-code platforms or enterprise architecture

Responsibilities

Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap.
Engage with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs.
Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews.
Identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations.
Lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge.
Analyze application architecture, identify root causes in custom integrations or workflows, and coordinate with internal engineering teams when necessary to drive resolution.
Provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations.
Review solution designs, suggest performance optimizations, and ensure adherence to platform best practices.
Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance.
Help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable.
Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities.
Clearly articulate client use cases and technical requirements to our product and engineering teams.

Benefits

Competitive salary
Tuition reimbursement
Lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Flexible PTO policy
Opportunities for professional and personal development
Exposure to diverse ideas, expertise, and projects that span multiple industries
Opportunities to grow your career
Support for internal mobility
Autonomy and responsibility
Employee recognition