Technical Account Manager - Enterprise

Plaid • San Francisco, CA

1d • $135,192 - $196,800

About The Position

The Technical Account Manager is a strategic, high-impact technical leadership role responsible for the long-term technical success of strategic Enterprise customers. The role serves as a product expert on Plaid’s offerings, manages multiple customer relationships, and stays current on Plaid’s technological improvements and new products. The Technical Account Manager is the technical voice and advocate for customers within Plaid, translating real-world feedback into product insights and helping shape product direction. Working with Account Managers and cross-functional teams, this role leads the design and execution of technical strategies that help customers achieve their goals.

Requirements

• 10+ years of experience in client-facing, technology-focused roles combining business expertise and technical acumen.
• Ability to independently manage complex customer relationships and develop technical strategies that drive adoption, customer success, and measurable business outcomes.
• Strong technical foundation across APIs, databases, system infrastructure, and architecture.
• Excellent communication and project management skills, including the ability to explain complex technical concepts to technical and non-technical audiences and connect solutions to business objectives, KPIs, and revenue outcomes.
• Ability to build trusted relationships and influence technical decision-makers and stakeholders at all levels, including executives, while collaborating across cross-functional teams.
• Proactive, customer-first problem-solving, strong troubleshooting skills, and ability to navigate ambiguity, escalations, competing priorities, and unexpected roadblocks under pressure.

Nice To Haves

• Experience working with Enterprise customers is strongly preferred.
• Experience with tools such as Postman, SQL, and monitoring/logging platforms is a plus.

Responsibilities

• Work with strategic Enterprise customers as their technical expert, helping them use Plaid to meet business and technical goals.
• Own post-sales technical strategy and alignment with customers, ensuring mutual roadmaps are understood and communicated.
• Identify opportunities to optimize customer integrations and drive adoption of new technical features, tying initiatives to measurable outcomes such as increased conversion, reduced errors, or expanded coverage.
• Build and maintain relationships with technical stakeholders at every level, from engineers to CPOs and CTOs.
• Advocate for customers by translating their feedback into product insights for internal teams, and partner with stakeholders to align business and product priorities.
• Serve as the escalation point for technical incidents or issues that surface beyond normal Plaid support channels.
• Collaborate with Account Managers to define, track, and deliver quarterly technical account goals that grow product adoption and customer value.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Equity and/or commission may be offered as additional compensation, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed