Technical Account Manager

Go West IT • Greenwood Village, CO

7d • Hybrid

About The Position

The Technical Account Manager acts as a technical guide for Go West IT clients, playing an instrumental role in delivering comprehensive IT services and support. In collaboration with all internal teams, the Account Manager ensures execution from client onboarding to the ongoing management of the overall account relationship. Reporting to and working alongside the Client Success Manager, the person in this role requires a solution-oriented mindset with an ability to facilitate the exceptional delivery of services to our clients.

Requirements

• Proficiency to collaborate with a very strong technical team, while simultaneously being able to communicate highly technical information to a non-technical audience
• Solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
• Excellent listening, written and verbal communication skills
• Consistent demonstration of Go West core values
• Deeply caring about offering and delivering the best possible services and giving 100% effort with a sense of urgency
• Project a professional image and strong business acumen during client interactions
• Detail-focused personality with a penchant for organization and process, with very strong follow-up skills
• Ability to prioritize and systematically address the needs of Go West’s prospective and existing clients, and ensure their needs are fully addressed
• An understanding of the pace and demands associated with IT consulting
• Ability to learn quickly, with a love of taking on new challenges
• 2 or 4-year degree or equivalent experience in IT
• MS-900 certification, or willingness to obtain certification within the first 90 days of employment
• ITIL 4 Foundation certification, or willingness to obtain certification within the first 90 days of employment
• Authorization to work in the United States

Responsibilities

• Field incoming referrals and inquiries from prospective clients
• Conduct introductory and in-depth discovery meetings with prospective clients, research and collaborate with the technical team to recommend/present solutions
• Solicit commitments, execute service agreements, and manage client onboarding process
• Attend meetings with existing clients to understand their needs, research and collaborate with the technical team to recommend/present solutions in an inside sales capacity
• Coordinate handoff of client requests and approved projects to the technical team, assist with project management and the ultimate delivery of services
• Manage client relationships on an ongoing basis through regular customer touch points, business reviews, and by acting as the customer advocate
• Assist with organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service
• Other duties as assigned by the Client Success Manager

Benefits

• Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow
• Educational assistance available to help you pursue education opportunities that can advance your career
• Designated time off for training
• Paid time off
• Medical
• Dental
• Life
• Disability
• 401K with generous matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees