Technical Account Manager
About The Position
As a Technical Account Manager (TAM) for our Germanedge product suite, you will act as the trusted advisor and technical liaison for our enterprise customers. You’ll build lasting relationships, understand your customers’ operational environments, and ensure they derive long-term value from our solutions. While your primary focus will be account leadership and customer success, you should also be confident providing basic technical support and triaging issues effectively to our product and engineering teams. You are the first to listen, the first to understand, and often the first to respond.
Requirements
- 3+ years in technical account management, customer success, consulting, or support roles
- Strong technical foundation with the ability to understand and explain:
- Application support processes
- Basic SQL queries and system health monitoring
- Basic Java Script understanding
- Enterprise IT environments (client/server, networking, OS)
- Familiarity with MES, QMS, ERP, or other industrial software systems
- Proactive communicator who’s customer-focused and solution-oriented
- Based in the U.S. and able to cover East or West Coast shift
Nice To Haves
- Experience working with platforms such as QDA, Legato Sapient, ORSOFT, or EdgeOne
- Previous experience in regulated industries (e.g., pharma, auto, medtech)
- Exposure to ITIL, Agile, or enterprise support environments
- German language skills
- Specialist & Generalist: You can go deep technically while keeping the big picture in view
- Customer-Oriented Communicator: You align stakeholders, clarify goals, and build consensus under pressure
- Structured & Proactive: You bring order to complexity and take initiative
- Curious & Tech-Savvy: You enjoy new technologies and thrive in evolving digital environments
- Ownership Mentality: You treat the customer’s success as your own—and act accordingly
Responsibilities
- Serve as the main technical point of contact for assigned enterprise customers
- Build trusted relationships with stakeholders across IT, operations, and leadership
- Understand customer environments, use cases, and business goals
- Ensure smooth onboarding, configuration, and product adoption
- Support customers by clarifying and replicating technical issues, and providing clear documentation to internal teams
- Coordinate closely with Support, Product, and Engineering to manage escalations
- Conduct business reviews, identify expansion opportunities, and recommend best practices
- Deliver training, documentation, and guidance for long-term customer enablement
- Help expand our presence within customer accounts by identifying growth opportunities, collaborating with internal teams to create quotes and technical proposals, and ensuring solutions are delivered as promised.
Benefits
- Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
