Technical Account Manager

Kombo•New York, NY

7d•$180,000 - $200,000•Onsite

About The Position

This technical, customer-facing position means you’ll own customers from onboarding through ongoing success and expansion. You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo’s solutions.

Requirements

3–5 years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role
Have worked with API products or deeply technical platforms (comfortable with docs, endpoints, and high-level debugging)
Have managed onboarding and implementations for complex, multi-stakeholder accounts
Possess experience with enterprise or upper mid-market accounts, including multi-product/region rollouts
Are curious about data and value-driven customer outcomes
Are excited to travel for in-person customer meetings
Thrive in a high-pace, startup environment and are comfortable with quick iteration and ambiguity
Proven experience owning a book of business and driving improved NRR/expansion
Experience with APIs, integrations, or data-heavy products
Strong written and verbal communication with both technical and non-technical stakeholders
Ability to work autonomously and structure your own work
Eagerness to work in-office (NYC, 4+ days/week) at a high-growth startup

Nice To Haves

Have experience or strong interest in HR Tech / TA Tech (preferred but not required)
Background in HR Tech or TA Tech
Experience in startups or as an early hire on CS/TAM/post-sales teams
Hands-on experience calling APIs, use of Postman, or work on integrations with engineers

Responsibilities

Onboard and implement new customers, leading from contract signature through go-live
Understand customer use cases across HR, TA, payroll, and LMS tools
Coordinate with Solutions and engineers to get customers integrated and live
Prepare and run structured QBRs focused on value, adoption, and roadmap
Align stakeholders on expansion opportunities and next phases
Identify new use cases, products, or integrations within existing accounts
Partner with Sales on commercial discussions and proposals
Build and manage an expansion pipeline across a portfolio of accounts
Own day-to-day relationship management for strategic accounts
Handle renewals, expansions, and commercial escalations
Provide structured feedback to Product on gaps and opportunities
Help prioritize roadmap based on patterns across accounts
Contribute to building out Customer Success and Kombo’s NYC office, including defining/refining CS playbooks and onboarding flows