Technical Account Manager, US Pest

Rentokil Pest Control•Indianapolis, IN

1d•$85,600 - $111,200•Hybrid

About The Position

The role will focus on technical account management for Rentokil's portfolio of top tier customers. You will act as a bridge between the customer and local Rentokil branches providing technical support and solutions to both stakeholders. You will be responsible for supporting Infestation Management, Service Excellence and PestConnect nationally, for both your assigned accounts and all National Accounts.

Requirements

A minimum of 5 years of related structural pest management experience is required.
PCQI (Preventive Controls Qualified Individual) Preferred
CP-FS (Certified Professional - Food Safety) Preferred
Strong project management skills
Strong change management skills
Building relationships, both internally and externally
Written and verbal communication skills, including delivery of formal presentations
Strong analytical and problem-solving skills

Nice To Haves

Bachelor's degree in biological science or entomology or related sciences is preferred, but not required.
Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) preferred (or ability to obtain within 6 months of entering the role).

Responsibilities

Proactively monitors service performance against KPIs, problem solves with operational leaders and National Accounts to ensure performance thresholds are met.
Drives technical improvement to protocols and service delivery processes to improve customer retention and operational efficiency.
Support your assigned customers nationally with required data (trackers)
Reduce risk and infestation for your customers (nationally) and all Technical Account Manager (TAM) accounts
Attend customer review meetings, producing and delivering management information to keep your customer informed and engaged on pest control, namely the trends, risks and recommendations across their portfolio
Reduce infestation (and therefore non-productive visits) for your local Rentokil branches
Conduct monthly QA quota and supporting audit excellence
Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions, methods of deescalation, and training of team members.
Support our Digital Development Manager with PestConnect issues if required
Support your SAE’s with the upselling innovation to our premium retail customers

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility