Technical Account Manager

Kaseya Careers•Miami, FL

About The Position

Kaseya is looking for a Technical Account Manager to play a pivotal role in ensuring our clients' success and satisfaction with our innovative security solutions. As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success.

Requirements

2-4 years’ experience in a customer facing technical account role
Experience in technical accounts reviews with customers for SaaS/Tech solutions
Strong presentation and communication skills
Demonstrated ability to identify opportunities and leverage appropriately
Demonstrated knowledge of network and desktop management solutions
Demonstrated personal commitment and interest in continued professional development
Well spoken & understanding of Business-Level English

Nice To Haves

Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.
Technical Account Management/Customer Success experience managing issues to resolution for key account
Knowledge of Managing Server and Workstations (Microsoft Systems Administrator)
Strong understanding of networking technology (CCNA, Network+)
Sales experience is a plus
College or technical degree preferred

Responsibilities

Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.
Engage with all departments (i.e., Product, tech, Ops) to ensure closure.
Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products
Create opportunity and interest for additional modules for Account Managers to drive to closure
Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs
Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses
Experienced in providing pre-sale solution design (including functional and technical aspects)
Experienced in providing solution demos and high volume of customized client demos
Leadership role in driving solution enhancements and presenting product roadmaps