Technical Account Manager

Origami Risk LLC•Sandy Springs, GA

21h•Hybrid

About The Position

A Technical Account Manager (TAM) delivers ongoing technical configuration, enhancement, and optimization work across Origami client environments. TAMs apply deep platform expertise and technical skills, along with an understanding of insurance and risk management workflows, to implement enhancements, make configuration changes, and resolve complex configuration issues that support evolving business needs. Working across multiple client environments, TAMs fulfill technical requests and improve workflows through hands-on platform execution. In collaboration with Client Success, Support, and Product teams, TAMs translate incoming technical needs into practical platform solutions through configuration, troubleshooting, and continuous improvement.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
5+ years in technical support, systems engineering, or SaaS account management.
Proficiency in SQL, XML, and JavaScript.
Strong understanding of SaaS architecture, API integrations, data structures, and cloud environments.
Ability to read logs, debug configurations, and interpret data relationships.
Experience with CRM/ticketing systems (e.g., Salesforce Service Cloud).
Strong communication and stakeholder management skills, with the ability to explain technical concepts to business audiences.
Proven ability to manage multiple client accounts and drive outcomes through influence.
Ability to prioritize and work independently in a fast-paced environment.
Analytical mindset with strong attention to detail and a problem‑solving orientation.
Understanding of insurance and risk management processes (claims, policies, risk assessments).

Nice To Haves

Familiarity with the Origami Risk platform or similar SaaS solutions preferred.

Responsibilities

Provides technical expertise and guidance across client engagements through assigned work based on demand, skill alignment, and historical relationships.
Builds credibility through efficient and effective delivery, supported by strong platform expertise.
Leverages knowledge of client system architecture and integrations to implement configuration changes and enhancements effectively.
Provides input on best practices when executing enhancements or configuration changes.
Constructively challenges client assumptions, aligning stakeholders to the most strategic and sustainable outcome—even when it demands a harder path forward.
Provides proactive technical guidance to ensure the client’s environment is stable, efficient, and scalable.
Executes configuration changes and enhancements based on incoming client requests and functional needs.
Advises on system configuration, integrations, and insurance data workflows to improve performance and compliance with best practices.
Configures the Origami platform in accordance with client requirements and conducts unit testing on assigned deliverables to verify functionality.
Documents client-specific configurations, integrations, standard operating procedures, and areas of opportunity.
Produces accurate level-of-effort (LOE) estimates for assigned technical work.
Applies a deep understanding of platform capabilities and configuration options to deliver solutions that align with client needs while maintaining consistency with standard functionality.
Collaborates with Client Success Managers (CSMs) and next-level management to ensure work efforts align with contracted scope; proactively communicates any risks or constraints impacting delivery.
Ensures SLAs and SLOs are met and communicated transparently.
Records hours worked in accordance with Origami's time entry policy.
Supports Client Success management on client success plans, adoption efforts, periodic business reviews, and other success milestones and playbooks.
Partners with Client Success and Sales to support retention, renewals, and expansion opportunities.
Collaborates with Client Success on executive-level reports summarizing technical health, key initiatives, and value delivered.
Partners with Product Management and Service Enablement to provide structured feedback from clients and influence roadmap priorities.
Works with Engineering and Cloud Operations on environment upgrades, migrations, and performance tuning.
Collaborates with Support to ensure the technical health of the account by driving timely resolution of outstanding incidents.
Coordinates with Implementation and Professional Services to ensure smooth handoffs post-deployment.

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
All full-time positions are hybrid, with many eligible to be completely remote
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage