Technical Account Manager - Las Vegas

IGT, a Nevada Corporation•Spring Valley, NV

1d•$110,000 - $125,000•Onsite

About The Position

The Systems Engineer IV (Technical Account Manager) is a senior technical authority responsible for the architecture, engineering, implementation, optimization, and strategic advancement of IGT's enterprise gaming solutions and infrastructure. This role serves as a recognized subject matter expert across multiple technology disciplines including IGT products, Casino floor communication, Windows and Linux operating systems, database technologies, virtualization, storage platforms, networking, cybersecurity, cloud technologies, automation frameworks, AI initiatives, and containerized environments. Working independently and influencing cross-functional teams, the Technical Account Manager leads the most complex customer deployments, infrastructure modernization efforts, enterprise architecture initiatives, and critical production escalations. This role works closely with executive leadership, product management, software engineering, project management, compliance teams, and strategic customers to ensure highly available, secure, scalable, and supportable gaming environments. The Technical Account Manager is expected to take ownership of complex technical outcomes from discovery through implementation, escalation, stabilization, and continuous improvement. This role establishes engineering standards, drives technology strategy, mentors engineering teams, champions automation and AI adoption, and serves as the accountable technical escalation resource for business-critical customer issues.

Requirements

Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
Minimum 10+ years of experience supporting enterprise infrastructure environments.
Minimum 7+ years of experience leading technical implementations or infrastructure projects.
Expert experience with but not limited to: Microsoft Windows Server, Linux Platforms, Microsoft SQL Server, Enterprise networking, Virtualization platforms, Infrastructure troubleshooting and root cause analysis, Disaster Recovery and High Availability Solutions
Proven ability to influence technical strategy without direct authority.
Exceptional written, verbal, and presentation skills.
Ability to obtain and maintain gaming licenses and security clearances as required.
Ability to travel up to 25% based on business needs.
Ability to obtain and maintain all gaming licenses required by jurisdiction.
Must be able to participate in 24/7/365 on-call rotation support as an escalation point of contact.
Availability for after-hours support, major incident response, project cutovers, and strategic customer engagements.

Nice To Haves

Windows Server 2016/2019/2022/2025
Red Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions
Docker / Podman
Kubernetes
Container orchestration platforms
Hybrid cloud infrastructure concepts
Microsoft Azure or AWS experience
ITIL Framework
Change Management
Problem Management
Configuration Management (CMDB)
Service Reliability Engineering Concepts
PowerShell
Python
Git
CI/CD concepts
Infrastructure as Code principles
Ansible
Terraform
Microsoft SQL Server
PostgreSQL
MongoDB
SQL High Availability and Disaster Recovery technologies
T-SQL scripting and performance troubleshooting
Replication Technologies
VMware vSphere
Microsoft Hyper-V
Nutanix AHV
SAN and NAS technologies
Ceph or enterprise storage platforms
Cisco, Juniper, Dell, Aruba, Brocade
Firewalls and Network Security Technologies
HAProxy, F5, A10, NGINX, OPNsense
DNS, DHCP, VLANs, routing, switching, and load balancing

Responsibilities

Lead architecture reviews and technical governance activities.
Own technical decisions, risks, dependencies, and corrective actions through resolution when initiatives span multiple teams, products, vendors, or infrastructure domains.
Design secure, scalable, highly available customer environments across multiple jurisdictions.
Lead technical discovery, architecture planning, capacity management, technical strategy and modernization initiatives.
Lead large-scale migrations, platform upgrades, and modernization initiatives.
Develop infrastructure standards that improve system reliability and supportability.
Provide final technical guidance on design, deployment, recovery, and stabilization approaches for high-impact customer environments.
Lead cybersecurity initiatives, vulnerability management programs, security hardening, and compliance assessments from an IGT recommendation perspective
Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
Own corrective action plans through closure to improve platform stability, customer satisfaction, and long-term supportability.
Provide executive-level communications during significant incidents and customer escalations.
Lead development of tools, frameworks, and reusable solutions including AI that reduce operational effort and improve service quality.
Identify opportunities to improve deployment consistency, monitoring, observability, and support efficiency.
Serve as a trusted technical advisor for strategic customers and executive stakeholders.
Lead executive architecture reviews and technical strategy discussions.