Technical Account Manager (US)

Simply TV

1d•Remote

About The Position

As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across US, acting as their go-to technical expert and trusted advisor. From day one, you’ll lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. Whether you’re troubleshooting technical challenges, coordinating with our European teams, or running strategic check-ins, your goal is simple: help clients get maximum value from Simply.TV. Beyond supporting client success, you’ll turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. Along the way, you’ll spot opportunities for growth and expansion through upselling or cross-selling. Your technical expertise will sharpen through hands-on experience, but your success will ultimately be measured by the strength of your relationships, client satisfaction, and lasting impact on their business outcomes.

Requirements

Own client relationships as the go-to commercial and technical contact.
Thrive autonomously across time zones with minimal support—stay organized and proactive.
Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales.
Monitor health & risks, advocate in escalations, and keep clients happy.
Coordinate fixes with Product/Engineering while managing expectations.
Document everything clearly—interactions, plans, and action items.
Stay sharp on product updates and trends to anticipate needs.

Responsibilities

Own client relationships and act as the main commercial and technical point of contact
Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute
Monitor account health, usage metrics, and potential risks, taking proactive actions
Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
Document client interactions, account plans, and track open items to ensure transparency
Stay up-to-date on product updates, features, and industry trends

Benefits

Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

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