Technical Account Manager - Water Treatment Field Work - 5+ Years of Experience

Tower Water•New York, NY

15h•$50,000 - $60,000•Onsite

About The Position

A mid-size local water treatment company is looking for a professional person to manage accounts in the New York City Metropolitan Area. This role involves training with a certified professional, scheduling and prioritizing work, and evaluating service for Fortune 500 accounts. The Technical Account Manager will interface with building personnel, general contractors, and project managers to identify concerns and maintain good customer relations. This position serves as the key point of contact for customers, resolving issues and complaints to their satisfaction, and providing water treatment expertise. Responsibilities include ensuring materials and equipment are ordered and shipped, scheduling service visits to prevent downtime, monitoring the efficiency and quality control of water treatment programs, and generating reports for management review. The role also requires obtaining and maintaining all required training and certifications related to water treatment service.

Requirements

7G license or pesticide applicators licenses equivalent required
Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.
Decision making ability
Associate degree-Technical (minimum)
Flexible work hours, including late hours and weekends, but most work takes place during business hours
Valid Driver’s License
Excellent interpersonal and organization skills, able to maintain and keep information confidential.
Must be able to meet deadlines and report information timely and accurately.
Computer and time management skills.
Ability to work with all levels within the organization.
Great customer services skills with a can-do attitude
Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
Ability to attend quarterly in-person staff meetings in New Jersey
Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
5+ Years of Experience

Nice To Haves

Environmental or HVAC-related degree preferred
Water Treatment Service Experience preferred
Experience navigating NYC highly preferred

Responsibilities

Training with a certified professional.
Scheduling and setting work priorities.
Evaluating and scheduling service for Fortune 500 Accounts.
Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions.
Ensure that material and equipment are ordered and shipped for clients.
Schedule service visits to ensure against down time of water treatment program.
Monitor efficiency and quality control of water treatment program.
Generate reports on all services, inventory, and concerns. Review reports with management.
Obtain and maintain all required training and certifications related to water treatment service.

Benefits

401K (with employer matching up to 4%)
Accrued PTO and paid holidays
Generous employer contribution towards health benefits costs
Employer paid life insurance, with additional options
Employer paid supplemental short term disability insurance
Pretax benefit options
We provide all tools required to perform duties including work computer and cell phone
All costs associated for professional certifications are paid by the company
Professional development and growth, and quarterly performance conversations
Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.