Technical Account Manager

Renishaw•Alpharetta, GA

1d•Onsite

About The Position

LexisNexis Risk Solutions, through its Fircosoft product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime. Our platforms process mission-critical, high-volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large-scale systems, on-prem/cloud-native architecture and real-time transaction processing—where reliability, precision, and deep technical expertise truly matter. This is not a traditional support role. As a Support Engineer, you will work hands-on with complex enterprise systems deployed across cloud, on-prem and hybrid environments. You will investigate real production issues experienced by tier-1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams. This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end-to-end and continuously expanding their technical skillset.

Requirements

Proven experience deploying, supporting, and troubleshooting applications across: Linux and Windows environments
Cloud-based infrastructures
Strong understanding of cloud-native architectures, including experience supporting and troubleshooting production systems
Solid expertise in Java-based web applications, with in-depth knowledge of: HTTP/HTTPS protocols, sessions, cookies, and SSL/TLS
Authentication and authorization mechanisms, including SSO (SAML, OAuth) and related flows
RESTful APIs and request/response lifecycles
Proficiency in at least one programming or scripting language, with the ability to: Debug and optimize SQL queries
Work with JSON, XML, and proprietary data formats and data mapping tools
Use command-line tools and scripting environments such as UNIX/Linux shell, PowerShell, or Bash
Strong understanding of relational database systems (e.g., Oracle, SQL Server), including: Schema design and data modeling
Constraints, indexing strategies, and performance optimization
Demonstrated ability to troubleshoot and resolve complex technical issues by: Correlating log files, data flows, and system behavior across multiple layers

Nice To Haves

Take pride in helping our customers solve their issues
You enjoy learning and mastering complex systems
You are driven by root cause, not quick fixes
You take ownership of problems and follow them through to resolution
You can work independently, but enjoy collaborating with other technical experts
You are detail-oriented and comfortable juggling multiple complex investigations

Responsibilities

Perform technical investigations into complex, real-world issues affecting production systems
Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
Reproduce issues by building and configuring realistic test environments
Debug behavior across distributed systems, APIs, messaging middleware and databases
Work directly with Product teams to file high-quality defect reports and influence product improvements
Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
Continuously build expertise as new features, architectures and technologies are released