Technical Account Manager

Delve • Boulder/Denver area, CO

4d • Hybrid

About The Position

Delve Deeper is a performance media agency dedicated to helping clients grow their customer base by integrating the power of tech and data into media. We operate as one high-functioning team, driven by our professional “Fire in the Belly,” and a shared passion for delivering exceptional value. Our focus: delighting clients and creating an engaging, growth-focused environment for our team. We offer services across digital marketing management, first-party data science and consulting, and adtech/martech systems integration and reselling—at a global scale. Our strength lies in connecting the dots between data, technology, and media. We help our clients identify their superfans, deterministically find more of them, and convert them online in the most efficient way possible. Delve Deeper has been recognized as one of Built In Colorado’s “Best Places to Work” for four consecutive years. Our culture emphasizes continuous professional development, meaningful impact, and a strong commitment to supporting our team—through self-care, family, community, and career growth. As a privately owned company, we move quickly and purposefully, avoiding red tape and paving a clear path for passionate professionals.

Requirements

• 5+ years experience with client-facing responsibilities (account management, weekly calls, reports/dashboards, presenting reports, etc.).
• 3–5 years of hands-on experience implementing, managing, or using Google Marketing Platform tools (DV360, SA360, CM360, GA) and others (Amazon DSP / Adform).
• 3–5 years of experience in the media / digital marketing / technology industry.
• Excellent storytelling, presentation, and communication skills.
• Excellent verbal and written communication skills in English.
• Ability to work with both technical and non-technical teams/clients to develop solution designs and requirements.
• Ability to build good relationships and conduct efficient business communication with clients.
• Experience in managing multiple stakeholders and projects.

Nice To Haves

• Platform certifications are preferred (Display & Video 360, Campaign Manager 360, Search Ads 360, Amazon DSP, Google Analytics 4).
• Experience in data analysis, web analytics, media insights (additional advantage).
• Experience working with Adform, Amazon DSP, The Trade Desk, Liveramp, Google Ads, Twitter Ads, Microsoft Ads, Xandr, Adelphic, RTB House, Criteo, Appsflyer, Singular, Oracle, OnRamp, FourSquare, Willand, Apple Search Ads, Yahoo DSP / Ads, etc. (additional advantage).
• You are tech-savvy, analytical, and well-organized (additional advantage).

Responsibilities

• Serve as the subject matter expert across partner platforms (DV360, CM360, SA360, Amazon DSP, TTD, and other emerging tech) to guide clients on platform architecture, feature adoption, and performance optimization.
• Drive end-to-end client onboarding and account transitions, overseeing license seat creation, billing enablement, initial platform configuration, and operational go-live.
• Diagnose and resolve complex technical blockers, serving as the primary liaison between clients, internal teams, and platform vendor support (e.g., Google, Amazon) for bug escalations and integrations.
• Partner with Partner Managers on QBRs and strategic account planning to uncover commercial opportunities for Delve’s broader technology stack and service offerings.
• Develop tailored implementation playbooks, solution guides, and interactive training sessions (webinars/workshops) to upskill clients from beginner to advanced levels.
• Track platform updates, product roadmaps, and beta features to proactively communicate relevant opportunities and best practices to internal and external stakeholders.
• Monitor account technical health and usage metrics to identify churn risks and ensure long-term value realization across client tech stacks.
• Mentor interns and junior technical specialists on platform mechanics, troubleshooting frameworks, and client communication best practices.
• Organize and maintain internal knowledge bases, client tech profiles, vendor documentation, and project tracking systems to drive operational efficiency.

Benefits

• Comprehensive (100% company-paid) health coverage for employees & their families including medical, dental and vision insurance.
• FSA and HSA health options with a company contribution.
• Life Insurance and Disability Coverage
• 401(k) plan with a 4% match/company contribution
• Generous vacation, sick leave, and paid holidays
• $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
• Newly built and designed office exclusively for DELVE with local restaurants, shopping, and hiking/biking trails.
• Large common areas filled with snacks, beverages, and regularly catered meals!
• Up to 3 months of paid time off for new parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed