Technical Account Manager
About The Position
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor —guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.
Requirements
- 5+ years in consulting , technical account management , customer success , or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs , integrations , and enterprise IT ecosystems
- Proven ability to lead workflow optimization , platform adoption , and change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%
Nice To Haves
- Familiarity with collaboration tooling and product/service development workflows is a plus
Responsibilities
- Workflow Optimization Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
- Provide guidance on embedding Miro into the customer’s existing systems and ways of working
- Technology Optimization Monitor platform health, engagement, usage patterns, and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
- Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
- Change Management & Scaling Equip internal champions with strategies to scale adoption across departments, regions, and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
- Strategic Alignment & Continuous Improvement Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
- You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
- Provide adoption reporting and business outcome analytics to inform ongoing strategy
Benefits
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
