Technical Account Manager

Mindbody•San Luis Obispo, CA

1d•$55,700 - $66,800

About The Position

Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals. Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform. Translate complex product capabilities into clear, actionable solutions—helping clients gain more value from their software investment. Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results. Serve as a responsive, proactive liaison—coordinating communications, timelines, and escalations across internal teams and client stakeholders. Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing.

Requirements

1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment
Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively
Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences
Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse
Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively

Nice To Haves

Experience with basic SQL, APIs, or Microsoft Office Suite is a plus—but curiosity and adaptability matter most

Responsibilities

Support onboarding and configuration efforts for new Mindbody clients when needed
Partner with Technical Account Managers to ensure workflows are tailored to business goals
Assist with a limited set of client accounts or short-term projects
Provide guidance, insights, and technical support that help clients maximize their use of the platform
Translate complex product capabilities into clear, actionable solutions
Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results
Serve as a responsive, proactive liaison—coordinating communications, timelines, and escalations across internal teams and client stakeholders
Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing