Technical Account Manager

Alpine IQ (AIQ)•Dallas, TX

2d•Remote

About The Position

We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals.

Requirements

Strong technical foundation including SQL, APIs, and scripting (Python or similar)
Familiarity with Linux command line and GitHub
Ability to diagnose and resolve complex technical issues efficiently
Excellent communication skills with the ability to translate technical concepts to non-technical audiences
Strong organizational skills with the ability to manage multiple projects simultaneously
Customer-first mindset with a focus on delivering outcomes and value
Experience working within SaaS platforms and cloud-based environments
3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
Experience working with CRM systems and technical troubleshooting tools

Nice To Haves

Exposure to Go (Golang) is a plus
Experience supporting APIs or integrations in a customer-facing role
Professional certifications in relevant technologies or methodologies
Experience mentoring or supporting junior team members

Responsibilities

Build strong, long-term relationships with key stakeholders across assigned accounts
Serve as the primary technical point of contact for customers, providing hands-on support and guidance
Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
Lead customer calls to address questions, provide solutions, and ensure successful outcomes
Manage technical projects such as implementations, data transfers, and system configurations
Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
Relay customer feedback to internal teams to help shape product improvements
Document processes, solutions, and technical knowledge for internal and external use
Manage multiple priorities while maintaining a high level of attention to detail
Provide occasional after-hours support as needed