Technical Account Manager

EDB

4d•Remote

About The Position

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. EDB is hiring a Technical Account Manager (TAM) for US. The TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The TAM is also the customer's primary point of contact into all technical areas of EDB. As such, the TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.

Requirements

At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
Knowledgeable about data analytics and AI/ML concepts
Experience with Kubernetes
Excellent analytical skills regarding technical and project management issues
Good understanding of strategic sales process
Well-developed organizational skills with an ability to manage competing client demands
Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel

Nice To Haves

Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred

Responsibilities

Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
Help EDB customers maximize the value of their Postgres investment
Assist EDB customers to develop and deploy Postgres strategies
Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
Maintain current functional and technical knowledge of the entire EDB product line
Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
Help to document best practices in developing and deploying EDB solutions
Function as a front-line technical resource for "best practice" and informal customer questions
Travel up to 25% of the time as required