Technical Account Manager- Microsoft

AvePoint•Richmond, VA

4d•$75,000 - $100,000•Hybrid

About The Position

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations through a customer’s product operations lifecycle. The role requires in-depth product knowledge and exceptional troubleshooting skills, acting as a trusted advisor to other departments within AvePoint and demonstrating strong follow-through in all technical queries.

Requirements

BA/BS Degree (Computer Science/Engineering majors preferred)
Minimum 3+ years of work experience in a related technical field (e.g., technical software support, pre-sales engineering, technical account management)
Excellent written/verbal communication, organization, presentation, and stakeholder management skills
Ability to work individually and within a highly collaborative team setting
Willingness to learn and adapt in a fast-paced environment
Experience testing and performing updates to a live production environment
Working technical knowledge of current software protocols and Internet standards
Competence with testing, logging, and troubleshooting tools and procedures
Knowledge of an Enterprise Content Management system

Nice To Haves

Understanding of M365 architecture, components, and configuration is preferred
Familiarity with Microsoft SQL Server is a plus
Ability to install, configure, and troubleshoot current Windows Server functions
Experience with scripting (PowerShell)
Familiarity with REST API development

Responsibilities

Becoming a trusted customer advocate by ensuring prompt and professional engagements via phone or email.
Helping customers maximize product use by overcoming challenges during implementation and general use.
Performing architectural design sessions with existing clients for current and future software solution deployments.
Performing remote or onsite platform integration engagements for existing clients.
Delivering remote or onsite training sessions for clients.
Acting as the escalation point and leading conference calls with customers for sensitive support cases.
Managing account activities and coordinating internal and external support efforts for timely and effective responses.
Delivering technical documentation to support customer deployments and expansion efforts.
Partnering with Support, Customer Success, and Sales teams to ensure account stability, growth, and adoption.