Technical Account Manager

LiveRamp • Little Rock, AR

1d • $100,000 - $140,500 • Hybrid

About The Position

As a Technical Solutions Consultant (TS), you’ll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp’s ad tech solutions. In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You’ll help customers activate data across channels, navigate signal loss, and measure outcomes—while also helping to build internal best practices that level up our broader team.

Requirements

• Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
• Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
• Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
• Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
• Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
• Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
• Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
• Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
• Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.

Responsibilities

• Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
• Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
• Design and execute strategic implementation plans tailored to client goals.
• Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
• Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
• Track customer adoption metrics and usage patterns to identify optimization opportunities.
• Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
• Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
• Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
• Translate customer feedback into actionable insights for product development and roadmap planning.
• Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences.
• Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
• Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.
• Strengthen client relationships and reinforce LiveRamp’s position as a leading ad tech partner.

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive benefits package designed to help you be your best self in your personal and professional lives.
• Medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed