Technical Account Manager, PayFac-as-a-Service (PFaaS)

Fiserv•Berkeley Heights, NJ

30d•Remote

About The Position

The Technical Account Manager (TAM) will support the end-to-end lifecycle of PayFac-as-a-Service (PFaaS) partners, including ISVs, ISOs, and other partner-led distribution models. This role is responsible for supporting initial onboarding and integration, as well as ongoing post-production support and escalation management. The TAM will serve as a technical and operational subject matter expert, partnering with clients during onboarding, guiding integration development, and acting as a Level 2 and Level 3 escalation point following go-live. This role bridges Implementation, Product, Risk, and Support teams to ensure successful onboarding, integration stability, and long-term scalability of PFaaS partnerships.

Requirements

5+ years experience in Payments or FinTech
Experience with API integrations and troubleshooting
Strong analytical and communication skills
Proven ability to manage multiple priorities
Strong sense of accountability and follow-through.
Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Ability to speak to a technical and non-technical audience.
Experience with ISV, ISO, or aggregator models (PayFac and Marketplace clients)
Knowledge of onboarding, settlement, and payment flows
Familiarity with REST APIs, JIRA, Confluence
Bachelor’s degree or equivalent
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Knowledge of Fiserv Systems and platforms
5+ years of account management experience with enterprise level clients
Prior experience with Confluence/JIRA/Clarity
Project management/SCRUM certification(s)

Responsibilities

Support onboarding of new PFaaS partners (ISVs, ISOs, and aggregators), partner with Implementation teams, validate configurations, guide development, and assist with onboarding risk resolution.
Act as escalation point, lead root cause analysis across integrations, onboarding, and processing issues, and manage resolution across internal teams.
Serve as SME for PFaaS integrations, support API troubleshooting, onboarding workflows, and validate integration quality.
Support ISVs/ISOs as L1 support, create documentation, and reduce repeat escalations through enablement.
Collaborate with Implementation, Product, Engineering, Risk, and Compliance teams to resolve issues and ensure ownership clarity.
Identify systemic issues and improve onboarding, documentation, and support frameworks.
Act as primary technical contact, manage expectations, and communicate effectively.