Technical Account Manager II, Microsegmentation

Akamai•Cambridge, MA

3h•Hybrid

About The Position

Our Security Professional Services team helps protect some of the most well-known organizations around the world. We support our security and enterprise products (e.g. Zero Trust solutions, Web Application Firewall, anti-DDoS solutions, Bot Management). As a Technical Account Manager II, you will lead a large deployment process. You will help to build, innovate, improve performance and security strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships and operational focus.

Requirements

Have a High School / Bachelor's degree in Computer Science, Engineering, another related field or its equivalent
Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect
Have experience with microsegmentation platforms, EDR, or network security and Zero trust products
Have experience working with cloud platforms (AWS, Azure, GCP)
Be Familiar with virtualization (VMware, Hyper-V)
Have understanding of networking, security, and operating systems (Linux/Windows)
Demonstrate expertise in account management with effective communication abilities.

Nice To Haves

Possess experience working with Kubernetes is advantageous.

Responsibilities

Being the focal point for technical vendor related issues in front of the customer
Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.
Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.
Monitoring performance to determine how well the systems are running and what improvements can be made
Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team