Technical Account Director, Switchgear

Vertiv•United States,

8d•$144,000 - $337,000•Hybrid

About The Position

The Technical Account Director for Switchgear leads the technical sales and account management functions for key Global Strategic Accounts (GSA) with a focus on Low-Voltage and Medium-Voltage Switchgear solutions for Hyperscale customers. There is a high expectation for sales growth in these global accounts. This position serves as the primary point of contact for assigned global hyperscale account, with primary accountability for customer growth strategy, KPIs, and commercial outcome. This role is responsible for driving growth across strategic global accounts through new product opportunities, increased customer engagement, and expanded share of wallet. The Account Director serves as a trusted advisor to customers, engaging stakeholders at all levels to strengthen relationships, establish technical credibility, influence key decision-makers, and position Vertiv Switchgear solutions as the basis of design. The Account Director defines, leads, and coordinates Vertiv’s global strategy and execution for assigned accounts, working closely with lines of business, regional sales and service organizations, engineering, product development, and executive leadership. Success in this role requires exceptional cross-functional collaboration and the ability to build strong relationships with senior customer executives and technical decision-makers.

Requirements

10+ years of experience in sales leadership, strategic account management, or a related role supporting high-profile or global strategic accounts.
Proven track record of successfully closing complex, high-value transactions involving multiple stakeholders and decision-makers.
Demonstrated ability to influence business, technical, commercial, legal, and executive stakeholders to achieve desired outcomes.
Strong understanding of technical sales, solution development, and complex customer decision-making processes.
Exceptional organizational, analytical, communication, and interpersonal skills.
Strong project management and cross-functional leadership capabilities.
Demonstrated ability to work independently, take initiative, and drive complex projects and opportunities through completion with minimal supervision.
Ability to effectively operate in high-pressure, fast-paced environments while maintaining strong judgment, professionalism, and leadership presence.
Proven ability to motivate, influence, and align teams toward common business objectives.
Highly collaborative, results-oriented leader with a strong customer focus
BA or BS in Engineering, Business, or similar field is required

Nice To Haves

MBA is preferred

Responsibilities

Collaborate directly with strategic hyperscale customers to develop overall Low-Voltage and Medium-Voltage Switchgear architectures and position Vertiv’s portfolio as the basis of design.
Establish technical credibility with customer engineering, procurement, operations, and executive stakeholders by demonstrating Vertiv’s capabilities and differentiated value.
Understand customer technical requirements and priorities, align solutions with Vertiv product roadmaps, and identify innovative approaches to address evolving customer needs.
Influence customer specifications and design standards to increase Vertiv’s inclusion and penetration across strategic accounts.
Build and maintain trusted relationships with key customer stakeholders, senior executives, and technical decision-makers, to strengthen customer engagement and long-term strategic partnerships.
Partner with senior leadership, sales, product development, and engineering teams to develop, mature, and communicate technical thought leadership, reference architectures, and reference designs.
Define and lead Vertiv’s global strategy and execution for assigned hyperscale accounts, aligning sales, service, product, engineering, and regional organizations around common objectives.
Partner closely with Vertiv Account Directors and account leadership to align sales strategies, priorities, pipeline development, forecasting, and execution.
Drive executive-level communications and presentations using data, market insights, and business analytics to deliver clear, compelling recommendations and influence decision-making.
Develop and mentor adjacent Vertiv talent, reinforcing Vertiv’s values, leadership behaviors, and commitment to customer excellence.
Develop and execute short- and long-term business strategies that support corporate growth objectives and maximize revenue and share-of-wallet opportunities within assigned accounts.
Lead strategic account planning and analysis to identify customer needs, market opportunities, competitive dynamics, and the solutions and sales strategies required to win.
Identify and develop new product and account opportunities while expanding Vertiv’s coverage and penetration within the hyperscale market.
Coordinate cross-functional teams to ensure effective execution of customer commitments, contractual requirements, service expectations, and delivery objectives.
Partner with product management, research and development, engineering, sales, and service organizations to support global portfolio strategies and respond to evolving customer requirements.