Tech Support Specialist
About The Position
As a Technical Support professional within Baxter's Care Communications business, you will provide remote support for healthcare technology solutions that help hospitals and care teams stay connected. Care Communications solutions include nurse call systems, clinical communication platforms, and the networking, server, telephony, and infrastructure technologies that support patient care environments. This is where your technical expertise helps healthcare customers maintain critical communication and IT systems. You will troubleshoot complex technical issues, document resolutions, and partner with internal teams to restore service and improve product performance. Your work directly contributes to the reliability of technology solutions used by healthcare organizations and the caregivers who depend on them every day.
Requirements
- Associate degree in Information Technology, Computer Science, or a related technical field, or equivalent combination of education and experience.
- 1-3 years of experience in remote technical support, help desk, infrastructure support, or a similar technical troubleshooting environment.
- Experience troubleshooting networking technologies including routers, switches, wireless networks, VPNs, and firewalls.
- Experience supporting Microsoft technologies such as Windows Server, Active Directory, Remote Desktop, and server administration.
- Experience installing, maintaining, and troubleshooting IT infrastructure and endpoint devices.
- Knowledge of system maintenance, hardware support, cabling, and infrastructure deployments.
- Experience using technical documentation, ticketing systems, and remote support tools.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
- Provide remote technical troubleshooting and issue resolution for Care Communications customers and supported healthcare technology environments.
- Diagnose and resolve networking, server, operating system, VoIP, wireless, security, and infrastructure-related issues.
- Document customer issues, troubleshooting activities, root causes, and resolutions in accordance with quality and regulatory requirements.
- Escalate complex technical issues to engineering, Research & Development, or other specialized support teams when appropriate.
- Support customer requests including parts replacement coordination, case creation, and service activities through established support channels.
- Utilize remote access tools to configure, maintain, and troubleshoot customer systems and environments.
- Participate in a rotating support schedule, including evenings and weekends as required to maintain 24/7 customer coverage.
- Identify recurring issues and contribute to process, product, and support workflow improvements.
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
