Tech Support Specialist

AIR Communities•Denver, CO

7d•$63,000 - $73,000•Onsite

About The Position

AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. We seek motivated professionals who excel in customer service and thrive in a fast-paced, collaborative environment. If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us! Where You Will Work Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support procurement operations. What You Will Do Answers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers. Upgrades, repairs and rebuilds laptop and desktop computers as necessary. Assists internal customers with all areas of applications. Installs the latest version of MS Windows Desktop Operating System. Downloads patches. Sets up network printers or servers on user desktop computers. Maintains Company database tracking incoming help desk requests, status and resolution. Responsible for entering problem calls into the Service Desk tracking software, problem resolution and communication with end user from start to finish or close of a call or incident. Assists employees with cellular equipment tracking and support. Contacts cellular vendors to evaluate plans. Recommends and executes vendor changes. Responsible for setting up equipment for new hires. Creates and maintains all installation instructions for software applications. Performs basic troubleshooting of TCP/IP networks when necessary. Supports installs, upgrades and repair of Android and IOS devices for upper level management. Responsible for working a rotating on-call and week-end shift. Performs other duties as assigned.

Requirements

High School Diploma or GED required. Bachelor’s Degree in Information Technology or related field preferred.
3-5 years of Service Desk experience, including experience installing and configuring desktops, laptops, peripherals and mobile devices.
Experience with Windows 11 and Applications (Word, PowerPoint, Excel, Outlook). Experience with Okta, Office 365, Cisco WebEx preferred.
Successful experience working with PC based hardware, software and networking components. MAC knowledge a plus.
ServiceNow experience preferred.
Strong analytical skills, attention to detail, demonstrated consistent follow-through to assure problems are resolved.
Excellent written and verbal communication skills.
Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers, end users).
Effective interpersonal skills and the ability to work independently and as part of a team.
Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
Working knowledge of networks, and networked printers.

Nice To Haves

Bachelor’s Degree in Information Technology or related field preferred.
Experience with Okta, Office 365, Cisco WebEx preferred.
MAC knowledge a plus.
ServiceNow experience preferred.

Responsibilities

Answers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
Upgrades, repairs and rebuilds laptop and desktop computers as necessary.
Assists internal customers with all areas of applications. Installs the latest version of MS Windows Desktop Operating System.
Downloads patches. Sets up network printers or servers on user desktop computers.
Maintains Company database tracking incoming help desk requests, status and resolution.
Responsible for entering problem calls into the Service Desk tracking software, problem resolution and communication with end user from start to finish or close of a call or incident.
Assists employees with cellular equipment tracking and support.
Contacts cellular vendors to evaluate plans.
Recommends and executes vendor changes.
Responsible for setting up equipment for new hires.
Creates and maintains all installation instructions for software applications.
Performs basic troubleshooting of TCP/IP networks when necessary.
Supports installs, upgrades and repair of Android and IOS devices for upper level management.
Responsible for working a rotating on-call and week-end shift.
Performs other duties as assigned.

Benefits

Base salary plus annual bonus.
25% Rent Discount available
Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
Short and long-term disability paid by the company.
401(K) plus company contributions.
Paid Vacation, 11 Paid Holidays, and Paid Sick Time.
Tuition Assistance Program.
Commuter Benefits and Pet-Insurance.
Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
15 hours of paid time annually to give-back to your community.
Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.