Executive Support Specialist - Tech Central

The Vanguard Group • Malvern, PA

5d • Onsite

About The Position

We are seeking a highly skilled and relationship-driven Executive Support Specialist to provide white glove, End User Support to our most senior leaders—including Officers, C-Suite executives, and the Board of Directors. This role requires a polished professional with a strong technical foundation and a proven track record of delivering exceptional service in high-stakes environments. The ideal candidate thrives under pressure, communicates with confidence, and understands the nuances of executive-level support. This is an On-site (in office Mon-Fri) position based in Malvern, PA, and requires regular travel to support executive teams across locations.

Requirements

• Minimum of 3-5+ years of work experience, including at least 1 year in a technical support role.
• Willingness and ability to travel as needed; approx. 20%
• Exceptional interpersonal and communication skills, with a strong focus on relationship management and discretion.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong problem-solving skills and the ability to work independently in a fast-paced, high-visibility environment.

Nice To Haves

• Prior experience supporting executive-level users in a white glove environment is strongly preferred.

Responsibilities

• Deliver high-touch, white glove technical support for executive users, ensuring a seamless and secure desktop computing experience.
• Provide intermediate-level support for end-user issues including implementation, configuration, maintenance, troubleshooting, security, and usage monitoring.
• Resolve moderately complex technical issues to minimize downtime and maximize executive productivity.
• Serve as a trusted advisor to executive clients, offering proactive consultation on potential technical issues and solutions.
• Create and maintain knowledge base articles, procedures, and training materials for internal use.
• Maintain accurate records of support activity in the tracking system, adhering to organizational policies and standards.
• Act as a point of escalation for junior support staff, providing guidance and resolving elevated issues.
• Ensure compliance with IT and Information Security policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees