Tech Support Rep I

Everon Jobs•Wichita, KS

17h•Onsite

About The Position

Assist customers with system trouble and user operations, service personnel with advance programming and troubleshooting; and training new personnel and interpret new products and technologies. Work with management and field personnel to find and implement technical solutions for customers. Assist the department with special projects and uploads and downloads of all panel types. Essential Duties and Responsibilities include the following: To perform this job successfully, the Commercial Technical Support Rep I may be expected to perform some, or all of the duties listed. Assist customers with technical questions. Assist technicians with technical questions. Assist internal customers with technical questions. Perform remote downloading duties. Quality Control installations and account setups. Collaborate with Tech Support and Field personnel. Schedule branch service calls. Upload/download all types of panels. Assist with training Tech Support personnel. Perform special projects assigned to the department. Troubleshoot a wide variety of diverse products and handle customer grievances. Position requires weekend, holiday and shift work and may require mandatory overtime. Assist will all departmental functions as defined by leadership.

Requirements

Must have alarm technology skills, including troubleshooting, installation, monitoring and programming.
Customer Service and problem-solving skills.
Decision making skills and independent judgments are important to this position.
Continuous use of discretion is necessary.
Requires constant reading, writing, speaking and understanding of the English language.
Ability to operate independently with minimal supervision and perform duties with little direction given.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables.
High school diploma or General Education Degree (GED)
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Nice To Haves

Some experience preferred, with various alarm systems and their operation to include experience with Fire Systems, 2-way systems, CCTV and Card Access; or equivalent combination of education and experience.