Tech Support Level 2

Groendyke Transport•Enid, OK

8d•Onsite

About The Position

This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Requirements

May require an associate’s degree or related technical training and 2-4 years experience
Dependable and punctual.
Work in an environment with many interruptions.
Good phone etiquette skills required.
Must be computer literate (E-mail, MS Office, etc.)

Nice To Haves

Associate’s degree or higher

Responsibilities

Handle technical support calls from end-users regarding packaged and specialized software, office automation, and hardware.
Be able to resolve problems or provide immediate end-user training with the goal of reducing programmer’s time to handle these situations. Problems that cannot be resolved in a timely fashion need to be escalated with the appropriate priority communicated.
Log all problems and their resolutions in a database that can be queried by tech support to solve similar problems.
Build and load PCs as necessary to support the users.
Administration of Telco equipment
Build and load Servers as necessary.
Set up user accounts on various systems, including being knowledgeable of the security requirements.
Stay current on in-house developed or specialized software and all changes and new releases of the software used within the organization.
Be fluent with software or other tools in order to solve user problems.
Work well with technical and non-technical people.
All other duties as assigned.