Tech Support Engineer - Renewable Energy

Yaskawa America, Inc. - Drives & Motion Division • Waukegan, IL

2d • $75,000 - $116,300 • Onsite

About The Position

The Technical Support - Renewable Energy provides trouble shooting phone support, field service engineering and technical assistance for customers in the areas of installation, start-up, maintenance, repair, training, parts, identification and assistance with assigned projects with all levels of internal and external customers. Provides high quality phone support and technical expertise to customers. The ideal candidate will display a driven attitude and capacity toward learning and mastering technical customer support.

Requirements

• BSEE or BSET preferred in Electrical Engineering, Renewable Energy, Photovoltaic Engineering, or a related technical field; equivalent technical training or relevant work experience will also be considered.
• Minimum one year of technical customer support, field service, or hands-on experience with one or more of the following: renewable energy products, photovoltaic systems, variable frequency drives (VFDs), servo systems, motion controllers, PLCs, robotics, CNC equipment, battery energy storage systems (BESS), or similar industrial automation and power conversion products.
• Working knowledge of AC/DC electrical systems, power electronics, inverters, variable frequency drives, servo systems, charge controllers, battery storage systems, and industrial control equipment.
• Demonstrated ability to diagnose system errors, hardware faults, communication issues, and application-related problems remotely using electrical schematics, software diagnostics, and troubleshooting tools.
• Ability to navigate and interpret data from solar monitoring platforms, drive configuration software, motion control software, PLC programming environments, and other diagnostic applications.
• Detailed working knowledge of electronic test equipment, including digital multimeters, oscilloscopes, line power analyzers, and other diagnostic instruments used for troubleshooting electrical and electronic systems.
• Valid driver's license and ability to qualify for a U.S. passport for occasional domestic and international travel.
• Proficient with Microsoft Windows-based computers and common business software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), with strong computer and keyboarding skills.
• Excellent verbal, written, and interpersonal communication skills with the ability to effectively support customers, distributors, OEMs, contractors, and field service personnel.

Nice To Haves

• NABCEP certification is a plus.

Responsibilities

• Provides trouble shooting phone support
• Provides field service engineering
• Provides technical assistance for customers in the areas of installation, start-up, maintenance, repair, training, parts, identification and assistance with assigned projects with all levels of internal and external customers.
• Provides high quality phone support and technical expertise to customers.

Benefits

• career opportunities in diverse areas
• a highly competitive benefit package
• a generous 401(K) plan
• profit sharing
• corporate wide bonus plan
• educational assistance program offering up to $10,000 a year for graduate courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree