Tech Support Associate

Little Red School House & Elisabeth Irwin HS • New York City, NY

2d • Onsite

About The Position

LREI (Little Red School House & Elisabeth Irwin High School) is looking for a support person who loves to help people, has good interpersonal skills, and an interest in schools and educational technology. This is a role designed for someone early in their career, you don’t need to know our systems on day one. You need to be curious, willing to ask questions, and excited to learn. You should know how to research a problem that you need guidance in approaching. You should be able to “communicate complex ideas/systems/practices to end users concisely and in a manner that meets users where they are,” say things like “I don’t know, but I’ll find out” and be unafraid to ask “Hey, can you explain how that system works again?” You should be comfortable with online collaboration tools that help teams communicate and organize their tasks. We hope you are flexible, self-starting, delighted by learning new things, willing to ask questions, have a positive attitude, and are helpful by nature. The ideal candidate is someone motivated to learn and grow into systems administration responsibilities over time. We offer professional development opportunities and mentorship to support that growth.

Requirements

• Strong written and verbal communication, with patience and a friendly disposition.
• Genuine curiosity about how technology works, and comfort troubleshooting everyday devices and software.
• Some experience working with young people in a school, camp, tutoring, after-school program, or similar child-centered environment.
• Comfort with online collaboration and ticketing tools, or a clear willingness to learn them quickly.
• Fearlessness in asking questions or researching when approaching a new problem.
• Approachability, and a patient temperament.
• Self-motivated and comfortable working independently or collaboratively.
• Highly organized and able to work on multiple projects and follow tasks through to completion.
• Excellent communicators (verbal and written) who care about clear documentation.
• Interested in staying abreast of new technologies.
• Committed to their ongoing learning.
• Excited to support learners and have a teacher’s disposition and love of young people.
• Engaged in the evolving role of media and technology in education and society.
• Able to work one-on-one to train users on software and hardware.
• Committed to solving problems in an efficient and timely manner.
• Able to re-frame problems to find solutions.
• Tinkerers, makers, and doers.

Nice To Haves

• Prior helpdesk or school IT experience.
• Mac administration experience or familiarity with MDM platforms.
• Basic shell scripting.
• Experience with A/V setups or makerspace equipment.

Responsibilities

• Coordinates day-to-day support of student/faculty/admin tech devices and applications.
• Provides the first line of response for hardware, software, database, cloud, and A/V related issues using a help desk system.
• Works with students and adults.
• Learns more complex networking systems, server operating systems, and student information systems.
• Documents, provides training to faculty and/or staff, and works with student groups.
• Helps faculty, staff, and students with problems related to school-issued software and hardware.
• Coordinates device repair and loaner pool.
• Supports and solves problems with classroom A/V hardware, and works with vendors.
• Provides tech support for event setups (microphones, audio, video, and limited assistance with lighting) during the day and occasionally on evenings and weekends.
• Supports the printer fleet and multifunction copy units.
• Handles miscellaneous help desk requests from administrative staff.
• Administers student MacBook deployment and maintenance using a Mac management platform.
• Works within the Google Admin Console to handle user accounts.
• Becomes a support resource for the Student Information System (Blackbaud ON suite).
• Supports a small specialized fleet of Windows computers.
• Supports makerspace equipment (3D printer, laser cutter, etc.).
• Assists in planning, and potentially leading, technology-focused workshops.
• Configures, deploys, and troubleshoots VoIP phones.
• Learns and troubleshoots physical wired network switches and wireless access points.
• Supports the needs of the Technology Department and school administration.
• Preps for the school year, including building/tweaking packages for client management solution, tech spaces re-organizing and cleanup, onboarding new students and faculty, and handling equipment unboxing, inventory, and deployment.

Benefits

• Professional development support, including budget for relevant certifications and conferences.
• Mentorship relationship with the entire tech team, including the Director of Technology.
• Clear path to grow into systems administration work.
• Additional pay and/or schedule flexibility for evening or weekend events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed