Tech Support Analyst - 6204712 (San Antonio, TX)

Accenture•San Antonio, TX

1d•$21 - $50•Onsite

About The Position

The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face-to-face customer interaction. This role is full time in the office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars.

Requirements

Minimum 2+ years’ experience with Customer Technical Support
Minimum 2+ years’ experience with Customer Experience Management.
Minimum of 2 years’ experience in Service Desk or Desktop Support
Minimum of 2 years’ experience working with ITIL software such as Service Now or Remedy
Minimum 2+ years hands on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support
Strong communication skills to interface with non-technical stakeholders, senior leadership and executives
High School Diploma or GED

Nice To Haves

Comp TIAA Certifications
ITIL Foundations Certification
Customer Satisfaction experience
Quality Assurance (QA) experience
Technical degree or certifications

Responsibilities

Provide service to customers at our Solutions bars resolving technology issues on our laptops
Provide weekly laptop inventory to our inventory management group
Provide customer support floor walks to engage with customers
Develop strong relationships with clients and gain the trust of key advisors
Engage in US based projects as interest and opportunity arises
Continue to learn and develop your technical skills and business expertise
Continue to learn and develop your AI skills and capabilities
Provide network support working closely with our network and Infrastructure teams
Become a SME based on interest and opportunity
VIP Support