Tech Stack Analyst - GTM Tools

Gong.io•Chicago, NY

4d•$86,400 - $98,000

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We are seeking a proactive and data-driven Tech Stack Analyst to serve as the key operational and execution resource for the Go-To-Market (GTM) technology ecosystem. This role is the primary owner of GTM Tech Stack support, new hire enablement, and data quality execution. The ideal candidate will be instrumental in maintaining the reliability and tracking adoption of our GTM tools, translating systems efficiency into measurable business continuity. The Tech Stack Analyst will execute on high-volume operational tasks, produce required data and reporting, and enforce GTM data standards to drive efficiency and system reliability.

Requirements

3+ years of experience in a systems analyst, business operations, or technology enablement role, preferably within a B2B SaaS or high-growth tech environment.
Proven ability to manage high-volume Tier 1 support queues and execute transactional requests (e.g., license provisioning, account updates, troubleshooting) for a GTM organization.
Demonstrated experience with data quality and hygiene execution—including maintaining data dictionaries, enforcing data rules, and managing cleanup projects.
Proficiency in data analysis and reporting—with the ability to build, maintain, and run reports (e.g., ROI, adoption, usage) to support leadership analysis.
Experience with a major CRM (e.g., Salesforce, HubSpot), including familiarity with custom fields, objects, and foundational data governance principles.
Strong Analytical and Problem-Solving Skills: A natural problem-solver who can effectively troubleshoot ad-hoc system and tool outages, identify root causes, and propose durable solutions.
Exceptional Organizational Skills: Ability to prioritize a high volume of operational tasks, track multiple workstreams (ticketing, data projects, reporting), and maintain detailed documentation (e.g., Data Dictionary).
Autonomy and Ownership: Proven ability to take ownership of end-to-end operational functions (e.g., New Hire Provisioning, Data Quality) and execute with minimal supervision.
Clear Communication: Strong verbal and written communication skills, with the ability to explain complex system issues to both technical and non-technical stakeholders.
Collaborative Mindset: Comfortable working in a cross-functional environment to ensure system alignment across teams.

Responsibilities

GTM Systems Reporting and Data Execution - Tech Stack Reporting: Establish, run and maintain standard ROI reporting for GTM systems—tracking adoption, usage, impact, and value realization—to support analysis by the GTM leadership team
GTM Tools Ticketing & Support: Own all Tier 1 and Tier 2 ticketing for the GTM Tech Stack (excluding dedicated Zendesk management). This includes managing support tickets and account-level updates in tools like LISN, LIQ, Calendly, Dealhub, Crossbeam, and Trumpet.
New Hire Provisioning: Own the process for GTM system access, ensuring each class of new hires is accurately assigned role-specific tools within a week of their GTM onboarding start date.
Ad-Hoc Tool Troubleshooting: Serve as the first line of defense for the field by troubleshooting reports on tool outages, workflows not functioning as intended, and general ad-hoc fixes across the GTM tools portfolio.
Tool Configuration Support: Provide operational configuration and maintenance support for various GTM tools outside of dedicated platform ownership (e.g., Zendesk), with a focus on systems that feed into ROI and adoption reporting.

Benefits

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

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