GTM Operations Analyst

Paddle • Boston, MA

19h • Remote

About The Position

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

We are looking for a highly detail-oriented and motivated GTM Operations Analyst to join our newly structured Revenue Operations team, specifically within the Deal Desk & Commissions pillar. This role is essential for ensuring the accurate and timely execution of sales processes, contract administration, and compensation calculations, directly supporting our GTM functions and driving revenue recognition integrity. This is a foundational role, providing a clear career path into specialized Revenue Operations management.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field, OR 1-2 years of experience in an administrative or data-heavy role.
• Demonstrated proficiency with Microsoft Excel/Google Sheets (e.g., VLOOKUP, Pivot Tables, data manipulation).
• Exceptional attention to detail and a high commitment to accuracy and data integrity.
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.

Nice To Haves

• Familiarity with Salesforce or another major CRM platform.
• Basic understanding of the sales cycle and business terminology (e.g., margin, revenue, contract terms).
• Experience related to financial analysis, accounting, or compensation administration.

Responsibilities

• Deal Process Administration: Assist the Deal Desk Manager with the review, approval, and processing of standard sales contracts, quotes, and order forms to ensure compliance with company policies and pricing guidelines.
• System Integrity: Ensure all final deal details, including pricing, products, and terms, are accurately reflected and maintained within the Salesforce CRM and related financial systems.
• Process Documentation: Assist in maintaining and updating internal documentation for standard deal structures, pricing rules, and approval workflows.
• Query Management: Act as the first point of contact for routine sales team inquiries regarding contract status, standard pricing, and approval routing.
• Data Validation: Support the GTM Operations Manager in validating sales data and key performance indicators used for commission calculations, ensuring data accuracy across various GTM systems.
• Commissions Calculation: Assist with the monthly and quarterly commission calculation process, including processing inputs and generating output reports for review.
• Reporting Support: Generate and distribute standard compensation statements and reports to sales personnel.
• Assist with ad-hoc reporting and analysis related to GTM performance, sales cycle metrics, and pipeline health.
• Support the overall GTM Operations team on minor administrative tasks and data cleanup projects within Salesforce.

Benefits

• We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
• We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees