Tech Specialist 4

M.C. Dean, Inc•San Jose, CA

2d•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 4 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The position requires a strong understanding of cyber-physical solutions for mission-critical facilities and complex infrastructure.

Requirements

High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
Associates with 10+ years of experience or
Bachelor's Degree with 7+ years experience or
Master's Degree with 5+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

Nice To Haves

Vendor certifications for electronic systems preferred

Responsibilities

Research, evaluations, development and design of new and existing security and AV systems solutions.
Assist with technical input for Request for Proposals (RFPs) for new services or systems.
Setup, configuration and integration of security solutions in lab and production environments.
Analyze production of physical security systems performance and recommend improvements.
Resolve complex system issues for physical security systems and networks.
Triage customer requests and collaborate with Project Management and System Administration teams.
Troubleshoot system performance issues and implement corrective actions.
Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
Analyze and improve preventive maintenance checklists.
General Maintenance and programming support of ACS & VMS infrastructure.
Develop basic drawings and the ability to read and interpret engineering drawings.
Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis.
Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates.
Perform technology evaluations, tests, and validation of security solutions.
Communicate with customers, manufacturers, vendors, and technical specialists.
Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and equipment in a lab/pre-deployment setting.
Ensure test lab equipment and software is maintained and kept up to date.
Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools.
Organize and prepare detailed documentation of solutions designs, features, test plans, solutions and pilot summaries, configuration and administration guides.
Interface with internal and external customers.
Coordinate with field personnel and/or engineering team to discuss any potential installation issues.
Document and provide updates to stakeholders and teams on progress, blockers, and recommendations.
Present solutions and outcomes to stakeholders and leadership.
Effective communication with customers, manufacturers, vendors, and system administrators.
Develop further expertise within the client’s environment.
Perform all duties with minimal direct supervision.